One check, three papers

Betwarts Casino account verification: the KYC check explained

Gambling rules require us to know who plays, so we confirm your identity and finish within 48 hours.

Licensed by Malta Gaming AuthorityMGA/B2C/623/2017 held by Betwarts Casino Ltd., C-61769, audited by BMM Testlabs and eCOGRA since 2017.

Quick answer

The KYC check at a glance

This table settles who checks you, how long it takes and how to reach the team.

Checks your account

Betwarts Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/623/2017

Time needed

48 hours

Must be done

At the latest before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

First-time approval

Pass the check on your first attempt

After reading this you will know exactly which copy to send and when to expect an answer.

List before upload

Signed in, you open the verification section of your account and read which papers we have asked for, because the list can differ between players.

Four corners in frame

Snap your photo ID flat on a table with all four corners in frame and no glare, since cropped or dark images are the reason most first attempts are returned.

When the address must match

A bill, bank statement or letter dated recently goes in next, showing your name and home address exactly as they appear on the account you registered.

How long until an answer?

Once everything is sent, watch your inbox and the account area; the team answers within 48 hours and will name any page that needs a second copy.

No rejected copies

The papers we ask to see

Reading this leaves you sure which paper proves what and which details must be visible.

Photo ID

ConfirmsYour name, face and date of birth

Must showAll four corners, unedited, in date

Proof of address

ConfirmsWhere you live now

Must showYour name, home address, recent date

Payment card image

ConfirmsThe card you pay with is yours

Must showFirst six and last four digits, name, no middle digits

When the file comes back rejected

Proof that still holds up. An old bill cannot confirm where you live now, so the address on it no longer proves your current situation at all. Send the newest bill you have, clearly dated Switch to a bank statement showing the same address

Too blurry to accept? A soft image or a cropped edge hides the corner where the security features sit, so the reviewer has nothing to compare. Rest your phone on a table and steady it Fit all four corners inside the frame

Why not a screenshot? A screen grab of another app carries no original file data, and reviewers treat captured images as unverifiable copies of a copy. Photograph the paper or card itself Keep the whole page visible, no edits

Where did your deposits come from?

Betwarts Casino holds a Malta Gaming Authority licence, MGA/B2C/623/2017, and that licence obliges it to know where player money originates. A question about your income is standard AML practice for every account, not a signal that you did something wrong.

Depending on your case, the reviewer may ask for one or more of these.

Recent payslips from your employer
Bank statements showing salary deposits
A letter confirming your job and income
Tax return or income summary
Proof of a pension or benefit payment

Check triggers

Moments that bring the check

None of this signals suspicion; each is a routine point where the licence asks for a look.

Your first cash-out

Money leaving the account for the first time is the licence's last checkpoint, so your photo ID, address proof and card image are checked before release.

A method you just added

Adding a method the account has never used creates a fresh funding trail, so the reviewer checks that method's paperwork before it goes live.

Want a bigger limit?

Asked for a higher limit, the casino must confirm the higher amount is affordable for you, so recent income paperwork is requested alongside the change.

Why the mismatch?

A spelling variant, a maiden name or a moved address leaves profile and paper disagreeing, so you are asked to link the two.

Your questions, answered

The questions players ask most

The answers that settle most worries before a single document leaves your phone.

My surname has changed — will the check still go through?+

Yes, as long as the name on your account matches the ID you send now. Attach the marriage certificate or deed poll with your photo ID so the two names join up, and the reviewer sees one clear chain. Anything left unexplained is what holds a check up.

Will I have to send my documents again further down the track?+

Usually not, because a cleared profile stays cleared for future withdrawals. A second request only comes if your photo ID reaches its expiry date or your address changes. Keep your details current in the account and repeat checks stay rare.

Can I upload my documents from my phone?+

Yes, and most New Zealand players do exactly that. Photograph each document flat, in daylight, with all four edges inside the frame, then send it from the signed-in verification section. Screenshots and heavy filters are the usual reason a clear photo still gets bounced back.

One of my documents was refused — what now?+

Read the note attached to the refusal, since it names the exact problem: a blurred corner, a missing page, a glare across your face. Fix that one thing, upload the same document again, and the fresh review usually settles it. Writing to [email protected] helps if the note is unclear.

Why does the casino want to know where my money comes from?+

A source of funds question is a routine duty under our Malta Gaming Authority licence, asked of players across the board, not a sign of suspicion. A payslip, a bank statement or a note about a property sale is normally enough. It keeps Betwarts Casino Ltd. compliant and keeps the games clean.

How long does the check take once everything is in?+

Our reviewers work to 48 hours from the moment a complete set arrives. Most files clear inside that window, and a perfect photo set tends to land nearer the start of it. Nothing in your balance moves while the review runs.

When in my time at the casino will I be asked for documents?+

At the latest before your first withdrawal, which is the point our licence requires it. The casino may also ask earlier, at registration or after your first deposit, so a file already in hand costs you no waiting later. Sending early never delays a payout.