Malta MGA/B2C/623/2017+64 9 893 4405
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Three contact routes

From waiting to answers: contact Betwarts Casino support

When you need a fix at an odd hour, live support at Betwarts Casino runs around the clock by chat, phone and e-mail.

Start live chat Licensed, audited, yours within the hour
Paid to players today
788,264 NZ$
2,687 Wizards casting now
Licensed by Malta Gaming AuthorityMGA/B2C/623/2017 held by Betwarts Casino Ltd., C-61769, audited by BMM Testlabs and eCOGRA since 2017.
8-minute average withdrawalsNZ$35M paid weekly across 162,000+ players—your enchanted gold moves at mortal speed, up to NZ$27,000 per transaction.
TLS 1.3 encryption and SIQ ADRBank-grade TLS 1.3 secures every spin and withdrawal; disputes resolved independently through SIQ Alternative Dispute Resolution.
Short waits, real staff

Which way reaches a human fastest?

Baffled by three buttons, you will finish knowing which one answers your question first.

Start a chat now
Stuck with a bet that will not settle? Live chat suits quick how-do-I questions and answers typically within three minutes, day or night.
Open chat
Write now, read later
Complicated cases go down well in writing: for statements, screenshots or long bonus queries, e-mail [email protected] and expect a reply within twelve hours.
Write to us
When typing feels slow
Urgent problems such as a stuck withdrawal deserve a voice, so call +64 9 893 4405 (NZST) and a person usually picks up in around three minutes.
Call support
Six quick facts

Clear answers for New Zealand players

Wondering who runs the site, or where to turn for help locally, you will find both here.

Reaching us

New Zealand phone+64 9 893 4405
Time zoneNZST
Spoken languagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Supervision

Regulator and licenceMalta Gaming Authority, MGA/B2C/623/2017

Help lines

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation, Multi-Venue Exclusion Programme
Four steps to a review

Betwarts Casino complaints, from first word to regulator

Every complaint at Betwarts Casino starts with the same team that answers your chats, then climbs upward.

Betwarts Casino complaint case reference
Describe the issue to support in the address for complaints, with dates, amounts and the game or payment involved. A case reference comes back so nothing is lost.
Is that the final answer?
You read the written reply from support, which explains the outcome in plain terms and what can still be changed. Ask for clarification if a line is unclear.
From one reply to a second look
Where that outcome does not settle things, you ask for a review by a manager. A second pair of eyes goes over the same facts and replies in writing.
Malta Gaming Authority referral
Should the review leave you unsatisfied, you take the matter to the Malta Gaming Authority as the licensing regulator. Its decision stands apart from ours.
Reach the right desk

Choosing where your message should land

Patient sorting from the start means your message lands with the team that handles it daily.

Account help

Help desk, general questions[email protected]
Verification, ID documents[email protected]

Money matters

Payments, deposits and withdrawals[email protected]

Other desks

Complaints, first stop[email protected]
Privacy, your data requests[email protected]
Partnerships, via the help desk[email protected]
Company details

Betwarts Casino Ltd. at a glance

Players who can name the company and the licence tend to trust a casino faster, so here they are.

Company

Legal nameBetwarts Casino Ltd.
Company numberC-61769 (Malta)
Registered addressTriq il-Kbira, St Julian's

Licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/623/2017

Written contact

Support e-mail[email protected]

You want one reply, not three

Have these five things beside you and the first reply usually finishes the job.

  • Your registered e-mail address
  • Account number or nickname
  • Exact date and NZ$ amount
  • Payment method used, or last four card digits
  • Screenshot of the error or receipt
Answer first

Is the licence you are playing under a real one?

Six short answers leave you knowing who licences the site and what support will ask.

trustDo I need to check the casino is licensed before I deposit?+
Betwarts Casino Ltd. holds licence MGA/B2C/623/2017, issued by the Malta Gaming Authority, and has traded since 2017. The same licence covers play from New Zealand, so you are not relying on a local permit.
trustWhat happens when I ask for my personal data?+
Requests go to [email protected], where the team confirms your identity first. A copy of your data usually arrives within a month, and deletion is honoured except where records must be kept for licensing.
trustWhy does support answer in more than one language?+
Live chat, e-mail and phone all run in English, German, Finnish and Norwegian. English is the language of the New Zealand site, so nothing needs translating when you write from here.
trustWhere do I get help at three in the morning on a Sunday?+
Live chat and the phone line stay open around the clock, every day of the year, on New Zealand time. Late Saturday night and early Sunday morning are covered like any weekday.
trustCan I get my account verified faster than two days?+
Most checks finish inside forty-eight hours once photo ID, proof of address and a card image are clear. Blurred edges or a name that does not match your account are the usual causes of a delay.
trustWhy would I close my account instead of taking a break?+
Write to [email protected] and the team closes the account, with any balance returned to you. Reopening later needs a fresh request, and self-exclusion is the firmer option if you want a barrier.

Gambling got heavy: free help sits outside us

Independent services in New Zealand help with gambling problems at no cost, separate from Betwarts Casino and the Malta Gaming Authority. They hear the whole story without judgement and can plan the next step with you.

Gambling Helpline New Zealand. A free phone line for anyone in New Zealand worried about their betting, with trained advisers who listen and point to local services.

The Problem Gambling Foundation. Counselling and education for players and families, including one-to-one sessions and support for people living with a gambler.

Multi-Venue Exclusion Programme. A way to step away from pubs, clubs and other venues across New Zealand, arranged with a trained coordinator in your area.

Full Story
Betwarts Casino opening times

Betwarts Casino support never closes, whatever the hour

Nobody wants to sit watching a clock at midnight, so here is how quickly each channel moves.

Live chat

Live chat hours24/7 live support
Chat first reply3 minutes
All hours shown inNZST

E-mail

E-mail address[email protected]
E-mail reply12 hours

Phone

Phone number+64 9 893 4405
Phone waiting time3 minutes

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